Why SMS Compliance Matters
Texting call sheets counts as business messaging under US federal law (the TCPA) and carrier rules. G-Casper Pro handles the mechanical side: the opt-out line on every text, STOP and HELP replies, and blocking numbers that opted out. Getting consent from the people you text is on the production.
Opt-In Requirements
Before you text someone a call sheet, they should have agreed to it. Productions usually get that consent in one of two places:
| Opt-In Method | How It Works |
|---|---|
| Invite page | The Mail icon on a crew, cast or background row emails that person a link. On the page it opens, they confirm their contact details and can tick Yes, send me SMS reminders for call sheets. G-Casper Pro records when they did |
| Deal Memo | Consent is collected as part of the deal memo paperwork during onboarding |
STOP Keyword Handling
Anyone can stop your texts by replying STOP. G-Casper Pro handles the reply:
- STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT opts the number out straight away
- They get one text back confirming it, with how to resubscribe
- The opt-out is stored against the phone number and covers every production on G-Casper Pro
- No further texts go to that number until they reply START
- A text you send them afterwards shows as Failed in the delivery report, with the reason Recipient has opted out of SMS messages
The Sending Numbers
Call sheet texts go out from US toll-free numbers, one per region (West, East and Southeast). Every production in a region shares that number, so replies do not reach anyone on your show.
| What | How it is handled |
|---|---|
| Number type | US toll-free, shared by every production in the region |
| Opt-out line | Reply STOP to opt out, HELP for info. is added to every call sheet text |
| STOP, HELP, START | Answered automatically from the same number |
| Any other reply | Answered at most once a day per number, pointing them to the production contact |
What Your Messages Must Include
The stock call sheet text covers these. If you edit the template, keep the first two in it:
- Who it is from: the show name, at the start of the text
- What it is: the text opens with CALL SHEET
- Opt-out instructions, added to the end of every text whatever the template says
- A production contact to call, when your 2nd AD or producer has a phone number on file
International Considerations
A ten-digit number is treated as a US or Canadian number. A number outside North America has to be stored with a + and its country code, or it is rejected as an invalid format. G-Casper Pro does not check other countries' texting rules, so contact support before you rely on text for crew with non-US numbers.